Fun fact of the day: the photo shop in Skagway is called NORTHERN EXPOSURES. Get it?!
I should also mention that my cabin is in the very front of the ship, which means it feels like a game of bumper cars every time we sail through Tracy Arm Fjord. When the boat hits all the mini glaciers that have broken off in the water, it feels like they’re right next to my head. I was already awake, it’s just a very strange experience to have to get used to.
Working on a cruise ship is like being in a constantly revolving door. Every Friday, new people sign on and as many people sign off. Someone you just met on Tuesday could be going home on Friday – it starts to become the norm after a while. Especially since I’m only here for 6 weeks (most people are here for 6 months at a time), everything seems very temporary. You become close with your ‘sign-on buddies’ – the people who you will usually be with for 6 months. All of the performers rehearsed for 3 weeks in London, flew over together, and have been performing and living together for 5 months. I know the band has changed a lot for my fellow band members who have been here for a few months. It’s hard to get a groove going, especially within musical ensembles – every ensemble has a different vibe, and it takes a while to adjust to new players and styles. It’s always sad when you find out that a friend is living in a few short weeks.
Of course, one of the awesome things about working on a cruise ship is getting to meet people from all over the world. The almost 1,000-person crew represents 57 different nationalities. All of the performers are British, and so I spend the most time with people from the UK.
Today we had a meeting with one of the Vice Presidents of Hotel Operations from Royal Carribbean’s headquarters in Miami (Royal Caribbean Cruise Line [RCCL] owns Celebrity, Royal Caribbean, and Azamara Cruises). He goes on ships a lot to assess the overall guest experience, and then talks to us about it. Overall he was very complimentary, and stressed the importance of crew/guest interactions in improving the guest experience. It’s been strange and new for me to have a sort-of ‘front-row seat’ in a huge, corporate world. Of course, the crew is an integral part of what Royal Caribbean is presenting as their package, and we have duties and privileges to that end. There is a lot of communication from the Miami office to our leadership teams, and we are kept apprised of new branding, marketing, itineraries, rules, etc. For example, a new brand being introduced on the Infinity is called Celebrity Life: savor, discover, renew. To that end, each area has a crew member from the Cruise Director’s Staff who represents those activities. Savor activities are led by the ‘Foodie’, and renew activities are led by the ‘Guru.’ These special activities are represented by certain symbols in the daily itinerary which guests receive in their cabin each day. It’s basically just a trademark tool, but it’s an example of some of the ways in which Celebrity is trying to rebrand and expand their package. The ratings system is quite comprehensive at Royal Caribbean – guests evaluate their cruise each week, and we get the results back at the ship within 48 hours (We have ~3,000 passengers weekly). It’s a huge operation and most of the time I can’t figure out how the ship runs 24/7, even with its ~1,000 crew members. It’s been fascinating being a part of their system, and also cool to be able to deliver some of that experience to its customers.
I had a gorgeous day in Victoria, British Columbia – I walked along the waterfront to the downtown area and back just as the sun was setting. Victoria is a large, lovely urban center, filled with shops, restaurants, Starbucks, and a buzzing waterfront. Victoria is known for the Butchart Gardens, which I plan to explore with my family when they cruise in 3 weeks! Everything is really expensive…my gelato, for example was $7.78. Thank you, Canada. It’s a beautiful port and the only one we get to experience at night as we play shows or sets every other night. It’s also a busy night as the guests are packing and getting their luggage together to debark very early tomorrow morning. I can’t believe another cruise is already over! Friday – Friday really flies by.